Returns Policy
All items must be returned ‘as sold’ – in a resalable condition, unworn, in original packaging and with all swing tickets/tags attached. If a returned item fails to meet these requirements then we reserve the right to refuse their return. When you return an item for a refund or exchange we are unable to reimburse your postage costs for the item being returned to us. However, when returning items for an exchange, we will send the new item back to you at no additional charge.
Personalised Goods
Personalised goods cannot be returned, refunded or exchanged unless faulty. We ask that you check all items on delivery of goods. We ensure that the products we send are of high quality, however, defects may happen during manufacture.
If you find that any of your items are damaged/faulty, you must contact us at theteam@boxesbybuddy.co.uk within 48 hours. We ask that you return the items unused, in a saleable condition with the original packaging and labels still attached. We suggest that you use a signed for or tracked delivery method and obtain your proof of postage.
Faulty/damaged goods
Faults on a products which have been used for the intended purpose and the manufacturer cleaning instructions have been followed, a fault will generally appear within the first two months after initial purchase. You may return a faulty item up to two months after the date of purchase. Products returned will be professionally inspected and passed to a manufacturer before a decision is made.
If the damage is deemed as natural wear and tear the item will be returned to the customer. If after inspection a fault is revealed by the manufacturer then you will be offered an exchange or full refund. If it is deemed faulty, Boxes by Buddy will also reimburse you for your postage costs.
A product could still be defective after two months, in this instance you can return the product for a thorough inspection. These items may take longer to inspect and communication with the manufacturer may be required. After this period of time the inspections are done at the customers own rick. We cannot guarantee a refund or replacement on a product returned after this period of time.
Each faulty product is evaluated professionally and as quickly as possible and we aim to keep every customer satisfied with the highest level of customer service possible (Buddy would be most disappointed if we didn't stick to this). We ask that all faulty goods must be clean, dry and free from dirt and mud and we reserve the right to refuse to inspect any item if they are deemed to be too dirty or wet.